14 March 2020
TechnologyOne's response to COVID-19
COVID-19 Update - Announcement from TechnologyOne
Brisbane, 14 March 2020
Our solutions and services are critical to your organisation and we are taking all the steps necessary to ensure continuity of service to you.
In light of the current and evolving COVID-19 event, we activated our Critical Incident Response Plan (CIRP) about a month ago to monitor the situation and enact our business continuity plans as required.
We are complying with best practice in managing the health and safety of our staff, customers and suppliers.
With countries closing their borders and significant elevations in incidents around the world, we have made the decision to cancel all international travel. Domestically, we will postpone any events scheduled with more than 20 people until further notice. We will continue to monitor developments and the advice of expert authorities.
Importantly, I can assure you we are able to provide business continuity during this uncertain time. Our business has been specifically designed around our SaaS platform which allows our staff and our SaaS customers to work collaboratively 24 x 7 from anywhere in the world.
Our teams are located around the world, and together, we have the capability, and systems in place to operate remotely when necessary with no loss of continuity. Likewise, staff in a region are able if necessary, to take over workload from another region. While this may not be needed, it’s important that you know we can still provide our services whether we are in the office or not.
Lastly, our SaaS solution is provided from 3 availability zones, with every transaction mirrored across each availability zone to provide a non-stop active/active service if an availability zone becomes unavailable due to some unexpected interruption.
Safety is our primary focus; our products and solutions are specifically designed to support a mobile workforce; and we have built and tested our internal processes to provide effective continuity of service regardless of location.
If you have any issues or concerns, please contact the Regional Manager in your location.
Regards
Edward Chung
Chief Executive Officer
Frequently asked questions
Is TechnologyOne well placed to manage any disruption to services?
Absolutely. We are fortunate that our business, and the service we provide to customers, does not rely on face-to-face contact. We'd like to assure you that we are well placed to provide business continuity during this uncertain time - both from a SaaS and a customer support perspective. Our teams are located around the world, and together, we have the capability, and systems in place to operate remotely if we need to. Should you need additional assistance in this time, please reach out to your Account Manager.
Are TechnologyOne team members allowed to travel?
Effective immediately, TechnologyOne has decided to cancel all plans for international travel, including between Australia and New Zealand. Currently there is no restriction on domestic travel but we will review the situation regularly and keep you informed.
I had plans to attend a TechnologyOne event - should I travel?
The health and safety of our TechnologyOne team members, our customers and the broader community is our number one priority. TechnologyOne will be contacting everyone registered for events to update them on our postponement plans. We will also respect the decisions made by our customers and partners with regards to events.
Does TechnologyOne have a pandemic/incident plan and can we get a copy?
Yes. TechnologyOne has a Critical Incident Response Plan in place. Our Critical Incident Response Team is continuously assessing our approach to business continuity planning to ensure we are well placed should the situation escalate further. The plan is publicly available on our Customer Community.
About TechnologyOne
TechnologyOne (ASX:TNE) is Australia's largest enterprise Software as a Service (SaaS) company and one of Australia's top 200 ASX-listed companies, with offices across six countries. Our enterprise SaaS solution transforms business and makes life simple for our customers by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,200 leading corporations, government departments and statutory authorities are powered by our software.
Our global SaaS solution provides deep functionality for the markets we serve: local government, government, education, health and community services, asset intensive industries and financial services. For these markets we invest significant funds each year in R&D. We also take complete responsibility to market, sell, implement, support and run our solutions for our customers, which reduce time, cost and risk.
For over 30 years, we have been providing our customers with enterprise software that evolves and adapts to new and emerging technologies, allowing our customers to focus on their business and not technology.
For further information, please contact us.
