TechnologyOne Sub-Processors
To support delivery of our products and services, Technology One Limited (the parent company of TechnologyOne) and its subsidiaries, may engage and use data processors with access to certain Customer Data (each, a ‘Sub-Processor’). This page provides important information about the identity, role and location of each Sub-Processor.
Prior to engaging any third-party Sub-Processor, TechnologyOne undertakes diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement including the required obligations under privacy law. All Sub-Processor arrangements follow the written agreements we have in place with our customers.
Infrastructure Sub-Processors
| Entity Name | Processing Activity | Processing Location |
|---|---|---|
| Amazon Web Services | Cloud services provider | Australia & United Kingdom |
| Microsoft Azure | Cloud services provider | Australia, United Kingdom & Germany |
SaaS Sub-Processors
| Entity Name | Processing Activity | Applicable Services | Processing Location |
|---|---|---|---|
| LearnUpon | Learning content management | University | Ireland |
| Syncfusion | IntraMap document generation | Enterprise Maps, Public Maps and Map Builder | USA |
TechnologyOne Group Sub-Processors
| Entity Name | Entity country |
|---|---|
| Technology One UK Limited | United Kingdom |
| Technology One Corporation SDN BHD | Malaysia |
| Technology One New Zealand Ltd | New Zealand |
| Cyon Knowledge Computing Pty Ltd | Australia |
| Cyon Knowledge Computing SDN BHD | Malaysia |
| Cyon S.E Asia Pte Limited | Singapore |
| Scientia GmbH | Germany |
| Scientia Limited | United Kingdom |
| Scientia Resource Management Limited | United Kingdom |
Third Party Service Providers
TechnologyOne engages certain data processors for its customer support services (each, a ‘Third Party Service Provider’). These providers do not fall strictly under the category of sub-processors as TechnologyOne is acting as a controller for the information shared with the Third Party Service Provider. The role of each Third Party Service Provider is specified below.
Prior to engaging any Third Party Service Provider, TechnologyOne undertakes diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement including the required obligations under privacy law.
| Entity Name | Processing Activity | Processing Location |
|---|---|---|
| Adobe | Electronic signing service provider | USA |
| Atlassian (Jira) | Customer support and issue management | Australia |
| Google Analytics | Analytics infrastructure and website traffic | USA |
| Marketo | Marketing communications provider | Australia |
| Microsoft Corporation | Email communications provider | Australia, United Kingdom, USA & Germany |
| RingCentral | Customer communications and video conferencing | Australia & USA |
| SearchUnify | Search funtionality information location | USA |
| Salesforce | Customer account and relationship management | Australia |
| SurveyMonkey | User research | USA |
Updates
As our business continues to grow and evolve, the Sub-Processors we engage may also change. Any notices of Sub-Processor changes will be posted here.
Last updated: 17 May 2023