We have many happy and satisfied customers using our Virtual Consultant service. Here's what some of them are saying:

"Having hours in my Virtual Consultancy account is like having an insurance policy. It gives peace of mind. When critical issues arise that cannot wait until a consultant is available, the Virtual Consultant can remote into our site and resolve the problems quickly and efficiently. When I'm on leave or out the office the Virtual Consultant is always there to offer support to our staff. Being prepaid also means that we can use the hours on an as-needs basis without having to seek management approval for additional consulting funds. And our Virtual Consultancy account can be topped up at any time. All in all, a great service."
Penny Hamlet, Heart Foundation of Australia

"What a terrific service. I have used this a few different ways – for a quick understanding and for a lengthy process requiring consulting over a period of time and if you haven’t tried it – you must! The personalised service that I have received from the Virtual Consultants was unsurpassed. Just because the service is virtual don't think that you aren't going to receive personal contact because you certainly do. It is a service that I will continue to use and I urge you to use it as well."
Fiona Giltjes, Retirement Benefits Fund Board

"Allie was fantastic and managed all issues on the day. The remote access was quite a success and I hope this option will be available to Willmott’s again if required."
Anne Budgen, Willmott Forests Ltd

"I think it is a fabulous service for all users as there are many times when you don’t want to spend a full or half day on a local consultant as sometimes the advice/support you need may take only an hour or two. The service is incredibly prompt as I have always heard back within the hour and the problem I had solved within the day. This is of course an added benefit as you may need to wait a considerable time trying to schedule a local consultant. As a user I appreciate this new service and I have no doubt that I will be utilising it more in the future."  
Tania Bell, Australian Rail Track Corporation Ltd

"The Virtual Consultant service has been very helpful in many areas of Financials administration. These include answering questions about the impact of administrator changes in Financials, answering of 'how to' questions, report changes that are unable to be done in-house and end of year processing. The Virtual Consultant service  has been particularly helpful during our company's transition of administration responsibilities to our application support team. The TechnologyOne website is easy to use and is an ideal way to log the Virtual Consultant requests. The staff have been helpful whether on site or through the telephone and remote view service."
David Pearl, OAMPS Insurance Brokers Ltd

"I have been a Financials user for over six years. I have had the need to request assistance from the Virtual Consultants several times since becoming my company's System Administrator three years ago. The three consultants that I have dealt with during that time have assisted in areas ranging from external system interfaces to XLOne reporting writing, and have always delivered what was promised on time. They have all been extremely knowledgeable, helpful, and a pleasure to deal with."  
Felicity Gay, GEO Property Group

Have you used the Virtual Consultant service and would like to contribute to this page? Please email us and let us know!

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