Animal Management

Bonds and Guarantees

Debt Recovery

Developer Levies

Electoral Roll

ePlanning

eProperty

Integrated Planning

Licensing Permits

Application Integration

Customer Request Management

Integrated Mapping

Mobility

Name and Address Enhancement

Online Services

Property and Rating Certificates

Property By-law Enforcement

Property Nucleus

Query and Reporting

Rating and Valuations

Receipting

Service Management

Trade Waste Management

User Defined Registers

Water Billing

Property Lease Management

Animal Management 

Control all aspects of animal management with this comprehensive module. Issue and collect fees, and control and manage companion animals owned within the local area. The solution has a comprehensive fee structure, is fully integrated to the central name and property modules, and has the ability to map animal populations and issue licences direct from receipting.

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Bonds and Guarantees 

Manage the lodgement of cash bonds and secured guarantees for activities such as development applications and service provision contract obligations. Council will realise the benefits of properly managed and process-driven secured deposits with an accurate indication of council liability to third parties. The module has the ability to differentiate between bond and guarantee types and their differing processing requirements and liabilities. This module handles all aspects of the process, including charge generation and transaction summaries, receipts, refunds, draw downs and staged releases. The interactive module wizard ensures data completeness and consistency in application handling.

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Debt Recovery

For simplified administration of account monitoring, suspension of actions, arranging payment schedules and tracking costs associated with collections. This module provides councils with a totally integrated and automated toolset to track funds and handle the production of standard notices such as reminders and final notices. The module also manages correspondence with third party organisations involved in the recovery of money owed.

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Developer Levies

Developer Levies has been developed for councils to seamlessly manage and administer infrastructure charges or developer levies. The module provides quotes and estimates for developer infrastructure costs, assistance in the conversion of estimates into actuals for lodged applications, automatic posting to the general ledger, and easy reassessment of charges.

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Electoral Roll

This module seamlessly merges council data with Electoral Commission data to manage one or multiple electoral rolls based on ward and/or election date. The module can manage enrolments, duplications, limitations, and pre-election processes, and will ensure compliance with state and regional authority requirements.

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ePlanning

The ePlanning module helps meet council customers' expectations of more information in shorter timeframes for a lower cost with a comprehensive and fully integrated system that provides seamless online communication between councils and communities. The ePlanning module is easy to deploy, secure, and simple to administer, and aids compliance with various reporting bodies. This leading edge module provides customised and detailed information based on user type and permissions.  The easy-to-use interface provides predefined search and lodgement capabilities, making the process of managing, processing and communicating assessment results to the public simple.

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eProperty

As councils look at ways to meet the rapidly changing needs of their community and seek to provide flexible council access, online services will continue to play a large role in opening new communication channels. The eProperty module provides access to approved public information for authenticated users, while maintaining corporate and legislative standards of access to information and request submissions.

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Infringements

Issue and monitor all events associated with notices for by-law infringements and other counci- managed offences such as parking, littering, nuisance and animal offences. Automate processes through the various stages of the infringement lifecycle, including warnings, notifications, reminders, final notices, and the ability to suspend processes where appropriate. Intuitive interfaces ensure accurate and timely communication with state transport and enforcement authorities to record data such as infringement status, payments and enforcement orders. They can receive data from hand-held devices and allow for immediate issuing and import of data for instant processing. The module is fully integrated with the Property Nucleus to use name and address data, which enables reporting on compliance behaviour, officer statistics, and infringement histories. 

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Integrated Planning and Development

Manage all planning, building and property-related development activities in one system. This module allows for the simple management of all regulatory activities involved in application lodgement, and the creation of required statutory information certificates, inspections, and general compliance related to development control, legislation and building safety standards. The module also enables users to issue and record quotes for proposed developments simply, through structured processing and workflow events. A variety of query and analytical tools are available to enhance council's ability to review its effectiveness in delivering services to its customers and to ensure that information being supplied is in line with government legislation.

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Licensing Permits

The licensing module makes managing regulatory activities, lodging applications, and creating required statutory and information certificates easy. Manage inspections and activities such as health associated licences, for example food, air-conditioning systems, septic tanks, swimming pools and spas, hair and beauty salons, and outdoor dining. Integration with the Property Nucleus means data recording against one or more records to review compliance behaviour is possible, ensuring consistent and complete data entry, assessment and approval of permitted activities.

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Application Integration

Application integration allows you to solve the critical issue of diverse product integration, enabling data transfer between TechnologyOne software and third party products. This integration means reduced data entry and decreases in time-consuming dual product upgrades, as well as the need to maintain compliant versions of numerous products. Flexible options for integration allow users to set up navigation options to the relevant application to any form view.

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Customer Request Management

Customer Request Management allows councils to provide a high level of customer service using a system that is designed to meet the needs of call centre operators, providing context sensitive data and prompts. The module minimises the time taken to capture data while ensuring accurate information. Tailor the module to meet your council's requirements and ensure data captured in the customer service centre is integrated with the Property Nucleus, related modules, document management systems, and GIS. Generate and collate statistics based on request type and use historical data to predict issues and solutions for program maintenance.

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Integrated Mapping

Integrate the power of your GIS and TechnologyOne software to gain an innovative approach to mapping and navigate easily between map viewers to relevant data in either system. Gain the ability to display information as viewing layers, such as property, land, animals, applications, service management and assets. Merge all spatial cadastral information and textual data on demand and update in the central nucleus, which is instantly available for display.

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Mobility

Mobile solutions partner TechnologyOne Property & Rating with mobile 'smart devices' to create a truly mobile work environment for offsite workers. The solution allows day-to-day tasks related to mobile requests and inspections to be completed in real-time, onsite, reducing the need for administrative double handling of information and ensuring data relevance and security.
 

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Name and Address Enhancement

Identify duplicated names and contact information in the central Property Nucleus with a sophisticated module that uses a weighted criteria to define duplicates and ensure contacts with the same name are not deleted without an approval process.  Upon confirmation, automatically merge and cleanse data. Realise significant cost savings using the Australia Post Office (APO) DPID barcode for addressed mail, which will reduce postage costs and improve the accuracy of delivery.

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Online Services

Provide superior service to your community by giving 24 hour access to information. Allow council customers such as ratepayers, solicitors, and developers to perform tasks online, including property and infringement payments and lodging property certificates. Users can also submit applications and requests online, and monitor progress. Automate the transmission of completed certificates in PDF to the applicant via email. Use banking standard internet security protocols to ensure the security of data transferred online and provide a secure environment for data registered in the central Property Nucleus.

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Property & Rating Certificates

Provide solicitors and developers with the ability to submit applications for property-based certificates online. Automate the generation and transmission of completed certificates in a secure PDF format to applicants via email and raise the appropriate application fees. Use the application integration add-on to register final documentation and ensure all information is readily available to council staff in a controlled and secure environment.

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Property By-law Enforcement

Manage the lodgement of property-based issues easily with an intuitive wizard that collates mandatory data required to resolve problems. Use workflow to trigger events or actions to manage enforcement processes, such as inspections, payment of charges, and documentation issue (internal and external), and automate the delivery of documents and notices to interested parties. Set automatically generated tasks and reminders to advise council officers of activities and outstanding issues for which they are responsible, and generate reports that identify where targets have been missed, allowing senior officers to take proactive or remedial action. You can also gain full integration with GIS to enable targeting and location of the precise site of a problem.

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Property Nucleus

Manage all information relating to property, land, people and addresses in one location for complete integration with all property, rating and regulatory modules. Users will not need to manage complex data structures, with all information related to the four major data sets in a high level cross-indexing structure that can be accessed from many locations. Users can drill down through related data while retaining previous windows for ease of use. Data can also be flagged so users are visually alerted to specific action as required. You can also simplify the processing of extensive enquiries with flexible options for reporting and data input.

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Query and Reporting

Use this intuitive module to build dynamic and complex queries across a range of linked objects. Locate stored information using search criteria based on various objects and fields. Use information to process reports in Microsoft Excel for full spreadsheet functionality. Create and run macros to format frequently used reports with subtotals and improve the presentation of graphical images. Generate both saved and ad hoc reports easily and save all reports with the click of a button.

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Rating and Valuations

Process more than 60,000 levy run calculations in just minutes. With inbuilt flexibility, this module has easy-to-use rating and valuation parameters. Generate notices through a flexible and reliable system with full integration to water billing and produce the notices using general instalment and supplementary rate runs for in-house and external printers. Councils can also facilitate debt recovery, with payment arrangements and daily interest calculation based on council-defined policies.

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Receipting

Process customer payments easily using the Receipting module, which allows cashiers and supervisors to perform the required functions to record payment transactions. Generate, print and reprint receipts, and manage end-of-day processes such as banking balancing and updating balances in the relevant databases and external applications. You can also automate processes such as completion of name and address details on receipts, raising credit card surcharges, and suspending receipts at anytime. The module also allows users to manage payments by setting warnings and alerts, and records payments through external organisations including banks, BPAY and Australia Post, enabling fast and accurate cheque processing.

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Service Management

Define service types, such as commercial bins, recyclable refuse bins, residential waste bins, dead animal removal, and chemical and waste removal, and recover outstanding amounts through the normal rating process or sundry debtor invoicing. Users can also import information from a number of third party systems such as weighbridge transactions, collection truck downloads and hand held devices recording container conditions.

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Trade Waste Management

Manage pre-treatment facilities, multiple trade waste generators and the single property they reside on. Establish pre-treatment plant permits for one or more pre-treatment facilities through characteristic sets and periodic processing needs. Using workflow, users can pre-determine events for processing and automate the generation of documents associated with these events, including receipting for application fees, allocating officers, departmental request input, authorisations, approvals and notifications.

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User Defined Registers

Gain a flexible method of integrating the many individual databases that are established within a council and define corporate standards and controls.  Create forms to capture data while controlling the look of the screen, field name and types, and define the physical placement of fields and tab-controlled order of entry. Users can also create drop down boxes for data selection to ensure corporate standards are adhered to and use other fields to control data format and content.

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Water Billing

Meeting the needs of water authorities and associated services, the Water Billing module manages all aspects of water services; from account establishment and meter registration, to route sequencing and charging. This module is fully integrated with the Rating and Valuations module to produce consolidated rates notices, or can be used separately as a water billing system. Users can define properties based on a reading plan with a user definable route, and different meter configurations and multiple tariff types can be set.

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Property Lease Management

Manage all aspects of property lease agreements individuals, community organisations or commercial entities sign. The module allows users to produce leasing documents and process cyclical inspections and associated charges. Automate processes for user-defined correspondence, approving applications and confirming contract agreements, and maintain records of all applicable charges in accordance with agreed review cycles.

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